A snippet of Slack’s pricing page in February 2014. As you can also see, Slack had a freemium plan ever since it was launched in 2014. This is also the first plan that we will take a look at today. Slack’s Freemium plan. While some of its newer competitors like Ryver and Flowdock don’t have a freemium plan, Slack has had one since launch.

Microsoft Online Services Level Agreement

• Sit back and enjoy your SLA notifications within Slack! Check out our Time to SLA Confluence documentation for more details. We didn’t stop there. The new Time to SLA release also brings remaining SLA percentage notifications, SLA notifications with group custom field selection, and lots of other improvements and bug fixes for our customers.
• To learn more about our Service Level Agreements for the services, download the Service Level Agreement for Microsoft Online Services. For overview information about system uptimes, as well as security, privacy, and compliance information, see Transparent operations from Office 365.
• Slack is a distributed platform and during any given incident it is rare for all Slack teams to be affected. For this reason, we report our uptime as an average derived from the number of affected users.
• The reason that Customer Support agents SLA response times are impacted by their Slack behavior is because of a workflow issue. By acknowledging that Slack is a foundational technology in the customer support agent’s productivity stack, you can optimize for common workflows that inevitably happen.

We provide financial backing to our commitment to achieve and maintain the service levels for each service. If we do not achieve and maintain the service levels for each service as described in the Service Level Agreement, then you might be eligible for a credit towards a portion of your monthly service fees. To learn more about our Service Level Agreements for the services, download the Service Level Agreement for Microsoft Online Services. For overview information about system uptimes, as well as security, privacy, and compliance information, see Transparent operations from Office 365.

Office 365 operated by 21Vianet

See the 21Vianet Service Level Agreement and the Online Services Standard Agreement for Office 365 operated by 21Vianet.

Note

Office 365 operated by 21Vianet is a service offered and operated only in China. This service is powered by technology that Microsoft has licensed to 21Vianet. For more information, see Learn about Office 365 operated by 21Vianet.

Feature availability

To view feature availability across plans, see Microsoft 365 and Office 365 platform service description.

1. Log into your Jira account.
2. Click on Time to SLA in the header menu to see the TTS menu.
3. Go to SLA configuration.
   
   

1. Click in the row of the SLA that you want to set up a notifier for.
2. Go to Set notifiers.
   
3. The SLA notifiers pop-up screen will appear.
4. Click Add New Notifier.
   
   
5. The SLA Notifier create screen will appear.

6. Tick Enable Notifier (otherwise you cannot set a notifier).
   

   
   
   

7. Create a Name.

8. a. Select an option for Notify Before. You can enter a time string value for the by Fixed Duration option.

   The value must be in the Jira time format (i.e. 1d 2h 30m). TTS uses this value to send a notification before the SLA Goal. If you want TTS to send a notification after the SLA Goal then type - (minus) in the value (i.e. -1d 2h 30m).

   
   b. Alternatively, enter a percentage for the By Goal Ratio option.

   SLA Goal works when the specified percentage of the SLA Goal has passed. This means that when a user has specified 90% as SLA Goal Ratio, the notifier will be sent when 90% of the SLA Goal has elapsed.

9. Tick Working Calendar if you only want TTS to send notifiers during working hours.
10. Tick Recurrence if you want TTS to send notifiers recurrently after the first notification and until the SLA is met.

11. Enter a Recurring Interval to set how often TTS sends notifications (i.e. 1d 2h 30m).

    Email Notifier

    If you select Email, email notifiers input will appear.
    

12. Tick Customize Sender Display Name if you want to set the sender's display name.

13. Enter Sender Display Name.
    

    This field is enabled if you tick Customize Sender Display Name

14. Enter the E-Mail Subject.
    

    TTS offers you a flexible way of creating a dynamic e-mail subject. Click here to find out how templating works and the potential parameters you can use.

15. Enter E-Mail Content.
    

    TTS offers you a flexible way of creating a dynamic e-mail subject. Click here to find out how templating works and the potential parameters you can use.

    
    
    

16. Choose Recipients to whom you want TTS to send notifiers.
    
    
    1. Tick Assignee if you want to send notifications to the assignee of the issue.
    2. Tick Reporter if you want TTS to send notifications to the reporter of the issue.
    3. Tick Comp. Leads if you want TTS to send notifications to the component leads of the issue.
    4. Tick Project Lead if you want TTS to send notifications to the project lead of the issue.
       

17. Enter E-Mail addresses if you want to notify any other people.
    

    If you need to enter more than one e-mail address, use a comma to separate them. (i.e. john@mycompany.com,alice@mycompany.com)

    
    

18. Select Project Roles if you want TTS to send notifications to people with particular roles.
19. Select User Fields if you want TTS to send notifications to people in particular user fields.
20. Select Groups if you want TTS to send notifications to people in particular groups.
21. Select an Event if you want to fire that event by the time of the notification.
    
22. Preview the e-mail content if necessary.
    
    1. Enter a valid Issue Key.
    2. Click Preview.
23. Click Ok.
    
24. The notifier will now appear in the list. You can add as many notifiers as you want.
    

You can also integrate Time to SLA with Slack in order to get Slack notifications.

First, follow Steps 1-11 in the Set an Email Notifier section above. Then:

1. Click on the Notification Option drop-down menu and select the 'Slack' option.
2. Enter the relevant Slack Webhooks URL.
   

3. Enter Slack Notification Template.

1. Click in the row of the relevant SLA to update a notifier.
   
2. Go to Set Notifiers.
   
   
3. The SLA Notifiers pop-up screen will appear.
4. Click in the row the notifier you want to update.
   
5. The SLA Notifier create screen will appear.
6. Repeat the steps described in Set a Notifier.

1. Click in the row of the relevant SLA to delete a notifier.
2. Go to Set Notifiers.
   
3. The SLA Notifiers pop-up screen will appear.

4. Click in the row the notifier you want to delete.
   

   NO Warning or Confirm pop-up message will be displayed. The notifier is DELETED as soon as you click theicon.

Slack Downtime

Slack Enterprise App

Slack Slang Word