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Does your organization want to use Microsoft Teams to support your users who work remotely or from home? Use the guidance in this article to get up and running quickly.
If you're a small or medium-sized business, don't miss Empower your small business with remote work.
Configure your business computers for remote access so that you can take complete control of the computers over the Internet anytime. One-Time Instant Access Enable your associates to access your computer one-time by sharing a unique Access ID and Key. Grow your business with Microsoft 365 for Partners. Enable your customers in the cloud with one source for all the training, support, and tools you need.
IT admin guidance
Make sure everyone has access to Teams with a paid subscription that includes Teams. As an option, eligible organizations can use the Free version of Teams, or employees can activate the Teams Exploratory experience.
If you already have a subscription that includes Teams, turn it on for everyone.
Understand how to get your organization started with Meetings and live events in Teams.
For more, read Additional resources for supporting remote workers below.
End-user communications
Ready to roll out Teams to your users? Get the Customer Success Kit, which contains these great email templates:
Use the Announcement Email to tell users that Teams is available for them.
Send Countdown - Your First Day in Teams Email to help users feel productive quickly.
A few days later, send the Tips and Tricks Email to help your users get the most out of Teams.
End-user guidance
Remote Control Over Microsoft Teams
Share these assets and videos with your end users to help them get started quickly:
Watch the Welcome video to get an overview of Teams.
Download the Quick Start Guide to learn the Teams basics.
Watch a series of short Quick Start videos for a walkthrough of Teams.
Watch the Meetings videos to learn how to use meetings in Teams.
Additional resources for supporting remote workers
Read the FAQ: Support your remote workforce, which we're updating regularly.
Use Advisor for Teams to help you roll out Teams. Advisor for Teams (in the Teams admin center) walks you through your Teams deployment.
Read our recent blog posts:
Teams for Education
If you work in education and want to set up teachers, students, and administrators on Teams, use Office 365 A1. This free version of Office 365 is available to all educational institutions. Sign up at Get Office 365 free for your entire school.
Don't miss Get started with Teams for remote learning.
Make sure your employees have adequate internet access and bandwidth for Teams. Use the guidance in Prepare your organization's network for Teams to learn how to ensure adequate bandwidth.
Limited bandwidth can affect audio quality in Teams meetings. To ensure the best meeting experience under low-bandwidth conditions, encourage users to limit video and use PSTN for calls and meeting audio.
Read this timely blog (March 6, 2020), How to quickly optimize Microsoft 365 or Office 365 traffic for remote staff & reduce the load on your infrastructure.
March 26, 2020 blog: Running on VPN: How Microsoft is keeping its remote workforce connected
If you're in China, check out Microsoft 365 or Office 365 global tenant performance optimization for China users.
If you need help with troubleshooting or with fixing problems with call or meeting quality, then follow the guidance in Known issue - China: Dialing into Skype for Business/Teams conference IDs at the bottom of this article.
Security when everyone's working from home
Microsoft Security blog (March 26, 2020): Alternative ways for security professionals and IT to achieve modern security controls in today's unique remote work scenarios
Security and Teams goes into all the technical details of Teams security, as part of Microsoft 365 enterprise-grade security best practices and procedures.
Share a link to Teams video training to help your employees get the most out of Teams.
Go deeper: Learn more about rolling out Teams.
As a mid-sized organization (500-5000 users), start your Teams journey with live, interactive workshops.
Join one of our online classes to see Teams in action and get your questions answered.
Share in-depth training videos with users who want to learn more.
Read How to roll out Teams to learn how to get ready for and manage Teams.
Read our new content about working remotely and share it with your users:
Microsoft blog (March 10, 2020): Staying productive while working remotely with Teams
Teams blog (February 28, 2020): Four tips for working from home with Microsoft Teams
Satya Nadella and Teams Product Marketing Manager Aya Tange video about using Teams to work remotely (March 20, 2020)
Encourage everyone to install and use the mobile app: iOS or Android.
Note
If you're in China, go here to Get Teams for Android in China.
Use Teams to stay in touch with your employees:
Org-wide teams and Company Communicator app template.
Send out information about your org's work-from-home and health and safety policies.
Use Live events for company-wide meetings and outreach. If your meeting reaches the Limits and specifications of a Teams regular meeting, then make it a live event. Turn on live captions for meetings and live events. Turn on subtitles in live events. These features increase inclusivity, productivity, and comprehension.
Staff up your helpdesk to deal with user inquiries.
If you're new to the Teams admin role, check out Admin training for Teams.
Make sure your users have the devices they need to be seen and heard clearly. Check out Teams-certified devices for personal and shared spaces.
Known issue - China: Dialing into Skype for Business or Teams conference IDs
The following is a summary of a Feb 7, 2020 Message center post (MC203397):
Microsoft understands that some users in the China region are experiencing issues dialing into Skype for Business or Teams conference IDs. In most cases, these problems are external to systems under our control. Often, the issue is with local mobile and telephony carriers.
We recommend the following if you're having audio conferencing problems:
- Ask the caller or meeting organizer to call your PSTN or mobile number.
- Join the call or meeting from the desktop or mobile clients, using VoIP.
If you need to log a support ticket, include the following items:
- Exact time of call
- Conference bridge number dialed
- Caller phone network
- Caller phone number
Remote Control Pc Microsoft Teams
Symptoms
You share a screen with another user on the Microsoft Teams desktop client, and the other user requests control of your screen. In this situation, you see the user's request on the Sharing toolbar. However, you do not see an option to approve or deny the request. Even the Give Control drop-down menu doesn't react when you try to open it.
Cause
This issue occurs because the device that you are using doesn't have a graphics processing unit (GPU) installed, or GPU hardware acceleration is disabled. The Give Control drop-down menu doesn't work unless hardware acceleration is supported on the system. This behavior is by design.
Resolution
To prevent this behavior, make sure that your system supports hardware acceleration. To verify the same, you can browse chrome://gpu/ in Google Chrome. If you can see any value in it stating 'Software only' or 'hardware acceleration unavailable', that means the system does not support it. For more help, we recommend that you contact your hardware provider.
More information
When this issue occurs, you can see the following information in Teams client logs:
See More Results
Note
Microsoft Teams Allow Remote Control
Remote Control Through Microsoft Teams
To collect the logs on a Windows machine, go to %appdata%MicrosoftTeamsmedia-stack*.*. On a Mac machine, go to ~Library/Application Support/Microsoft/Teams/media-stack/*.*.
Still need help? Go to Microsoft Community.